Last updated: June 2026
Where we ship
We ship worldwide, with free shipping included in the price. Indonesian orders are dispatched from our Bali office; international orders from our overseas warehouse for faster delivery.
Processing time
Orders are processed within 2-3 business days of payment. Orders placed on weekends or Indonesian public holidays are processed the next business day.
Estimated delivery times
| Region | Estimated delivery |
|---|---|
| Indonesia (domestic) | 3-7 business days |
| Southeast Asia | 10-15 business days |
| Australia & New Zealand | 8-12 business days |
| Europe & UK | 8-15 business days |
| USA & Canada | 8-13 business days |
| Rest of world | 8-24 business days |
These are estimates only. Customs clearance, postal delays, or peak periods can affect timing.
Shipping costs
Shipping is free and already included in the price you see. No surprises at checkout.
Customs & import duties
International orders may be subject to customs duties and import taxes set by your destination country. These are the recipient’s responsibility, aren’t included in your order total, and we can’t predict or control them. US customers: recent changes to US import rules mean a customs charge may apply on delivery, regardless of order value.
Tracking
Where available, tracking is emailed to you once your order ships. Not all international methods include full end-to-end tracking.
Lost or damaged parcels
If your order arrives damaged or hasn’t shown up within the estimated window, email us your order number and we’ll investigate promptly.