Last updated: March 2026
Where We Ship
We ship worldwide using local fulfilment partners for faster delivery. Shipping availability and costs may vary depending on your country. If your country is not available at checkout, please contact us and we’ll do our best to help.
Processing Time
All orders are processed within 2–3 business days of payment confirmation. Orders placed on weekends or Indonesian public holidays will be processed the following business day.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Indonesia (domestic) | 3–7 business days |
| Southeast Asia | 7–14 business days |
| Australia & New Zealand | 10–18 business days |
| Europe & UK | 14–21 business days |
| USA & Canada | 14–21 business days |
| Rest of World | 14–28 business days |
Delivery times are estimates and may be affected by customs clearance, local postal delays, or peak periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — subscribe to our newsletter to be the first to know.
Customs & Import Duties
International orders may be subject to customs duties and import taxes levied by your country. These charges are the responsibility of the customer. We are unable to predict or control these fees — please check with your local customs office before ordering.
Tracking
Where available, tracking information will be emailed to you once your order has shipped. Not all international shipping methods include end-to-end tracking.
Lost or Damaged Parcels
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us with your order number and we will investigate promptly.