Last updated: June 2026
Our promise
We want you to love your Papasito hat. Because each order ships internationally, we don’t accept change-of-mind returns or exchanges, but if anything’s wrong with your order, we’ll make it right.
Faulty, incorrect, or damaged items
If your hat arrives faulty, damaged, or isn’t what you ordered, email hola@papasitocigars.com within 7 days of delivery with your order number and a couple of photos. No need to send anything back. We’ll arrange a replacement or full refund at no cost to you.
What isn’t covered
We can’t accept returns or offer refunds for change of mind, incorrect size choice, or normal wear after use. Please check the size guide before ordering, and reach out if you’re unsure. We’re happy to help you pick.
Refunds
Approved refunds are processed within 5-7 business days to your original payment method. Your bank or provider may take a little longer to post the credit.
Contact
Questions before or after you order? Email hola@papasitocigars.com any time.