What countries do you ship to?
We ship worldwide. Shipping availability and costs are calculated at checkout based on your location. If your country isn't available at checkout, contact us and we'll do our best to help.
How long does delivery take?
All orders are processed within 2–3 business days. Estimated delivery after dispatch varies by region:
- Indonesia: 3–7 business days
- Southeast Asia: 7–14 business days
- Australia & New Zealand: 10–18 business days
- Europe & UK: 14–21 business days
- USA & Canada: 14–21 business days
- Rest of World: 14–28 business days
Times are estimates and may be affected by customs or postal delays. See our full Shipping Policy.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as other payment methods available through our secure checkout. All transactions are encrypted and processed securely.
What currency are prices displayed in?
Prices are displayed in your local currency. We automatically detect your location and show prices accordingly, so you always know exactly what you're paying.
Do I need to pay customs or import duties?
International orders may be subject to customs duties and import taxes in your country. These charges are the responsibility of the customer. We recommend checking with your local customs office before placing an order if you're unsure.
Can I return or exchange an item?
Yes — we accept returns within 14 days of delivery. Items must be unused, unworn, and in original packaging. Please contact us with your order number before sending anything back. See our full Returns Policy for details.
Can I track my order?
Where tracking is available, you will receive tracking information by email once your order has been dispatched. Please note that not all international shipping methods include end-to-end tracking.
Is this store for cigars or merchandise?
This store is dedicated to official Papasito Cigars merchandise — caps, accessories, and lifestyle pieces. For the cigars themselves, visit our main brand site at papasitocigars.com.
Do you offer wholesale or bulk orders?
Yes — we welcome wholesale and bulk enquiries. Please get in touch with details of what you're looking for and we'll get back to you.
I have a problem with my order. What do I do?
We're sorry to hear that. Please contact us with your order number and a brief description of the issue — or email us directly at hola@papasitocigars.com. We aim to respond within 2 business days.